Employee Relations Investigation Skills (Advanced)

Start Date End Date Venue Fees (US $)
18 Jan 2026 Abu Dhabi, UAE $ 3,900 Register
21 Jun 2026 Istanbul, Turkey $ 4,500 Register
11 Oct 2026 Riyadh, KSA $ 3,900 Register

Employee Relations Investigation Skills (Advanced)

Introduction

The Advanced Certificate in Employee Relations (ER) training course equips professionals with the knowledge and skills to manage and enhance workplace relationships effectively. Employee Relations focus on fostering a productive, positive, and transparent dynamic between organisations and their employees, underpinned by compliance with employment laws and ethical standards. This advanced training course is tailored for practitioners who already possess expertise and experience in Employee Relations. It delves deeper into the complexities of ER, addressing modern challenges and equipping participants with the tools to align organisational goals with employee needs. By the end of the training course, participants will be prepared to lead effective ER initiatives that meet the demands of diverse stakeholders in a rapidly evolving workplace.

This Advanced Certificate in Employee Relations (ER) training course will highlight:

  • How to enhance the employment relationship?
  • Negotiation skills for HR Professionals
  • Workplace mediation skills training
  • Managing workplace conflict
  • Employee Relations (ER) and the new generations

Objectives

    By the end of this training course, participants will learn to:

    • Apply the principles of ER in their organisation (application)
    • Differentiate between the psychological contract and engagement (analysis)
    • Design a stakeholder engagement strategy (synthesis)
    • Defend ER decisions based on best-practices (evaluation)
    • Describe the basics of principle-based negotiation (knowledge)
    • Understand issues suitable for workplace mediation (comprehension)

Training Methodology

Participants in this Transformational Industrial (IR) and Employee Relations (ER) training course will receive thorough training on the subjects covered by the training course outline with the facilitator using a variety of proven adult learning teaching and facilitation techniques. This training course is very participatory and interactive. Training methodology includes individual and group activities that will intersperse the sessions. A variety of practical sessions, relevant case studies, simulations, and group games and activities are programmed into this training course.

Who Should Attend?

This Advanced Certificate in Employee Relations (ER) training course is designed for those who already have experience and training in ER. It may also suit:

  • Employee Relations (ER) Personnel
  • Industrial Relations (IR) Personnel
  • Union Delegates and Officials
  • Human Resource Management (HRM) Professionals

Course Outline

Day 1: Transformational Employee Relations

  • Developing a positive employee relations framework
  • Current Trends in Employee Relations
  • The Role of Trade Unions in the global workplace
  • Understanding the Psychological Contract
  • Dealing with Generations Y, Z and Alpha

Day 2: Stakeholder Engagement Fundamentals for HR professionals

  • Essentials of stakeholder management
  • The difference between engagement and management
  • The consequences of ineffective stakeholder collaboration
  • Identifying stakeholders – key techniques
  • Three practical tools for stakeholder analysis

Day 3: Negotiation Skills for Employee Relations

  • An Introduction to Negotiation
  • The win-win concept explored- getting to “yes”
  • The Coleman Raider “bare bones” model
  • Best Alternative to a Negotiated Agreement (BATNA)
  • National cultural and negotiation

Day 4: Managing Conflict in The Workplace

  • Analysing conflict handling behaviour 
  • Proven methods for resolving and managing conflict
  • Alternative Dispute Resolution (ADR)
  • Discipline and grievance handling: best practices
  • Investigation of grievances

Day 5: An Introduction to Workplace Mediation

  • Understanding HR’s role in mediation
  • Issues suitable for mediation
  • Stages of workplace mediation
  • Reaching and formalising agreements
  • Personal Action Planning

Accreditation

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