The Complete Course in Protocol, Ceremonial and Etiquette

Introduction

This Protocol & Etiquette Course is designed to help professionals master the art of respectful, confident, and culturally appropriate conduct in both social and official settings. In today’s globalized world, where interactions often span diverse cultures and high-stakes environments, mastering protocol and etiquette is essential. This Etiquette Training Course helps participants understand ceremonial procedures, correct forms of address, and international conventions essential tools for managing diplomatic interactions, official events, and high-level meetings. From formal dinners to high-profile negotiations, the course provides practical strategies to help you present yourself with poise and authority. Whether you are welcoming government officials, representing your organization at global events, or coordinating ceremonial functions, this Protocol Course ensures you approach every situation with confidence, competence, and cultural awareness.

Objectives

By the end of this Protocol & Ceremonial Course, participants will be able to:

• Understand the foundations of business and social etiquette
• Display confidence in both formal and informal diplomatic settings
• Apply complex protocol procedures and ceremonial conventions accurately
• Conduct culturally sensitive communication in international environments
• Execute dining etiquette, official greetings, and gift-giving customs correctly
• Enhance personal presentation to leave a strong, respectful impression
• Prepare thoroughly for official engagements with appropriate protocol research

Training Methodology

This Etiquette Training Course is highly interactive and engaging, designed for maximum impact through experiential learning. Delivery methods include:

• Facilitator-Led Presentations: Covering key protocol and etiquette principles
• Video Demonstrations: Showcasing real-world applications of ceremonial best practices
• Case Studies: Drawing from international diplomatic scenarios
• Group and Individual Exercises: Allowing participants to practice skills and receive feedback
• Discussions and Reflections: Encouraging self-awareness and peer learning

Participants will leave the course equipped with the confidence, knowledge, and cultural intelligence required to navigate protocol-sensitive situations with professionalism and elegance.

Who Should Attend?

This Protocol & Etiquette Course is ideal for:

• Senior executives and government representatives
• Staff in international relations and diplomatic services
• Event coordinators managing ceremonial or high-level functions
• NGO professionals and administrators interacting with global stakeholders
• Journalists, business leaders, and public affairs specialists
• Anyone seeking to elevate their professionalism through etiquette and protocol

Course Outline

Day 1: The Importance of Protocol and Etiquette

• From the world of diplomacy to business and the boardroom

• Establishing credibility in negotiations and business affairs

• The practice of etiquette and the language of diplomacy

• What are your business contacts looking for?

• How to establish rapport and good relations

• The importance of emotional intelligence coupled with cultural awareness

Day 2: Creating the Right First Impression

• Conventions of business correspondence and invitations across the world

• Dressing for success – the appropriate attire for the occasion

• It starts with a name – getting names and titles right

• Business cards, their form, giving and receiving

• Giving and receiving gifts

• Handshakes, bows and the first contact

• How to introduce another person

Day 3: Invitations, Events and Ceremonies

• Event briefing for yourself and others

• Flags and badges, When and where are these used

• Precedence and seating on formal occasions

• Conversation topics and style

• The order of speeches and their introduction

• Dining and dining etiquette

Day 4: International Negotiations

• Cross cultural negotiation

• Negotiation style – Northern cultures

• Negotiation style – Southern cultures

• Sources of help and support

• Dealing with different cultures - research

• Building your international contacts list

Day 5: Day Five Developing Your Skills and Action Planning

• Non-verbal cross-cultural communications

• Cross-cultural conversation skills.

• International dress codes for each occasion

• Building cultural diplomacy

• Organising international meetings and VIP visits

• Developing your Personal Action Plan