QA-QC for Projects

Introduction

Project success is assured by taking a balanced approach to quality, time and cost, resulting in satisfied customers. In this course, you develop and apply a project quality framework using the tools and techniques needed to deliver consistent project success within your organization. At the end of this course, you have access to project quality tools and templates for immediate use back at your job.

Objectives

You will Learn How To:

• Implement effective project quality management best practices
• Apply proven analysis techniques to identify stakeholder quality expectations and refine project scope
• Leverage industry-standard templates to create a project Quality Management Plan (QMP)
• Generate a quality assurance task list that incorporates project, product and process quality
• Transform quality assurance recommendations into corrective and improvement actions
• Design and implement quality gates throughout the project and product life cycles
• Assessing your project quality management skills
• Performing an analysis of the stakeholders' quality expectations
• Developing the project scope statement
• Incorporating the scope statement into the QMP
• Composing the major elements of the QMP using co-creation techniques
• Designing and specifying Quality Assurance (QA) and Quality Control (QC) Gates
• Practicing quality assurance and quality control tool selection
• Analyzing and responding to quality assurance reports
• Facilitating root-cause analysis of nonconformance
• Deploying QMP concepts on a simulated project 

Training Methodology

This training course includes various techniques to maximize understanding, retention and ability to apply the learning, including a training course manual, suggested reading, presentations, individual and group exercises, video and group discussion. The training course will be interactive and will challenge delegates to “think differently” about “sustainability” and about their part in delivering the strategic direction of their organization. The tutor will guide delegates to apply the learning, and their understanding of their own organizations.

Who Should Attend?

Project managers and others who want to ensure consistent quality in their projects.

Course Outline

Overview of Quality Management Skills

• Determining your current quality management knowledge
• Elevating personal awareness of project quality management

Identifying Project Quality Expectations

Discovering stakeholder quality needs

• Eliciting and specifying quality requirements
• Analyzing and validating stakeholders' quality requirements
• Finalizing stakeholders' quality expectations

Identifying overall project scope

• Capturing initial project objectives and deliverables
• Categorizing stakeholders' expectations, needs and wants
• Developing a project scope statement

Consolidating project quality requirements

• Balancing the project, product and process quality requirements and their priorities
• Refining the project scope statement

Developing a Project Quality Management Plan (QMP)

Reviewing standards and best practices

• PMI
• PRINCE2®
• ISO
• CMMI

Balancing project, product and process quality constraints

• Reconciling project, product and process quality requirements
• Detailing project quality activities, roles and responsibilities

The key components of an effective QMP

• Stakeholders' quality expectations and requirements
• Acceptance criteria
• Relevant standards
• Quality responsibilities
• Quality Assurance (QA)
• Quality Control (QC)
• Supporting quality tools and techniques

Establishing Quality Assurance (QA) Strategies

Matching QA techniques to the project life cycle

• Specifying mandatory and optional QA Gates
• Selecting appropriate tools and techniques to support QA gates
• Acting upon observations, deviations and nonconformance

Incorporating QA tasks into the QMP

• Generating quality assurance task list
• Estimating the required effort and resources
• Enhancing the QMP using CMMI PPQA process area

Implementing Quality Assurance

Reviewing the quality assurance reports

• Performing root cause analysis for nonconformance and deviations
• Practicing the use of the Ishikawa/Fishbone diagram for conducting root-cause analysis
• Planning corrective actions
• Leveraging feedback to improve processes

Developing corrective actions

• Estimating time and resources to address deficiencies
• Incorporating changes into the project plan

Invoking corrective procedures

• Raising change requests as appropriate
• Identifying improvement opportunities
• Updating the organizational processes
• Ensuring continuous quality improvement

Designing Project Quality Control (QC) Strategies

Specifying QC Gates

• Specifying and designing QC Gates based on the product development life cycle phases
• Inputs
• Participants
• Tools and techniques

Integrating QC Gates into the QMP

• Calculating the required time and resources
• Assigning roles and responsibilities

Selecting QC Tools and Techniques

Differentiating common tools and techniques

• Cause and Effect Diagram
• Checksheet
• Shewhart's Control Chart
• Histogram
• Pareto Chart
• Scatter Diagram

Weighing the advantages and disadvantages

• Defining selection criteria and guidelines
• Benefits
• Reasons
• Usage
• Limitations
• Examples
• Assigning tools and techniques to QC Gates

Finalizing the QMP

• Reviewing the complete QMP for the project
• Integrating skills learned into your own organization