Communication and Planning Skills for Administrative Professionals

Start Date End Date Venue Fees (US $)
09 Nov 2025 Cairo, Egypt $ 3,500 Register

Communication and Planning Skills for Administrative Professionals

Introduction

Good communication and planning skills are essential for all administrative professionals. This interactive and practical program is designed to help participants review and develop these skills so that they can enhance not only their own effectiveness but also that of their immediate colleagues and teams.

  • Taking an in-depth and comprehensive approach the seminar focuses specifically on:
  • face-face communications (both one-to-one and in small groups)
  • telephone skills, teleconferencing, and remote communications
  • written communications (including writing e-mails, letters, reports, and instructions)
  • meetings skills and supporting presentations
  • interpersonal and influencing skills
  • personal planning and time-management skills
  • project planning and monitoring

Objectives

    To provide participants the opportunity to:

    • review and develop their communication, interpersonal and planning skills and their appreciation of the principles involved
    • take stock of their current approaches and decide on initiatives to enhance communication and planning within their own teams/sections

Training Methodology

This is an interactive course. There will be open question and answer sessions, regular group exercises and activities, videos, case studies, and presentations on best practices. Participants will have the opportunity to share with the facilitator and other participants what works well and not so well for them, as well as work on issues from their own organizations. The online course is conducted online using MS-Teams/ClickMeeting. 

Who Should Attend?

Administrative professionals, secretaries and personal assistants.

Course Outline

Day 1:

  • Face-to-Face Communication and Interpersonal Skills
  • Barriers to effective communication and how to overcome them
  • Interpersonal skills and building working relationships
  • Delegation - giving and receiving
  • Assertive communication
  • Managing conflict

Day 2:

  • Planning & Time Management
  • Prioritizing
  • Handling and making requests
  • Personal planning tools and systems

Day 3:

  • Team-Working and Meetings
  • Team development and group dynamics
  • Constructive and inclusive discussions
  • Challenging ideas and getting agreement
  • Improving meetings
    • Planning and preparation
    • Participation and control
    • Follow-up and meeting notes

Day 4:

  • Managing Information and Written Communication
  • Principles of information management
    • Digesting information and making it meaningful
  • Report writing
    • Relevance
    • Layout
    • Structure
  • Grammar & punctuation
  • Editing and proofreading skills
  • Writing e-mails and letters
    • Style
    • Tone
    • Structure
  • Other forms of written communication

Day 5:

  • Supporting Presentations/Improving Teamwork and Systems
  • Designing slides and incorporating graphics
  • Room setup, equipment, and troubleshooting
  • Continuous improvement and creative thinking
  • Making a case
  • Seminar review

Accreditation

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