Consulting Skills for HR Professionals

Introduction

As business structures change, HR Professionals and other specialists are required to perform an internal consultancy role. This Internal Consultancy Skills at Work training course covers the latest inaccurate and informative material in relation to Internal Consultancy; which is becoming a fast-growing trend in successful organizations worldwide. An internal consultant is not the same as an external consultant and requires specific skills in communication, coaching, and analysis. Typically, the internal consultant is drawn from one of the teams of professional service providers where there is a history of supporting internal customers with specific problems. This practical Management & Leadership training course helps delegates develop the practical skills for internal consultancy in the workplace and to be able to demonstrate the excellent results achieved.

This training course encourages delegates to:

• Understand and apply the consultancy process in the workplace
• Explore the theory and practice of Organisational Development (OD)
• Understand the application of work psychology to their workplace
• Manage change and prepare staff for change
• Develop skills related to data collection and analysis
• Produce results and demonstrate the financial contribution to your organization

Objectives

After completion of the course participants will be enabled to:

• Develop internal consultancy skills and use a diagnostic tool to develop your specific skillset
• Be able to produce an action plan to ensure larger projects are delivered on time and the benefit is clearly shown
• Understand and demonstrate the application of Organisational Development (OD)
• Develop your communication, coaching, and consultancy skills
• Apply motivational coaching techniques
• Understand Change and Change Management Principles
• Develop skills related to data collection and analysis to ensure your consultancy work adds measurable value

Training Methodology

This is an interactive course. There will be open question and answer sessions, regular group exercises and activities, videos, case studies, and presentations on best practices. Participants will have the opportunity to share with the facilitator and other participants on what works well and not so well for them, as well as work on issues from their own organizations. The online course is conducted online using MS-Teams/ClickMeeting.

Who Should Attend?

This course is suitable for a wide range of professionals but will greatly benefit:

• Professionals seeking to raise their consultancy skills
• All HR Staff interested in Internal Consultancy
• Team Leaders responsible for internal consultancy
• Technical Professionals who wish to develop their internal consultancy and communication skills
• Individuals who desire to develop and facilitate internal consultancy projects
• Heads of departments who need to get special projects delivered on time and within budget

Course Outline

DAY 1: Developing Your Internal Consulting Skills

• The Internal Consultant’s Role
• How the Internal Consultant differs from Line Management and External Consultancy
• Examine the Skills and Knowledge Needed to become an Internal Consultant
• The Consultancy Cycle
• Understanding What Do Your Clients Need From You
• Client Readiness and Your Capability

DAY 2: Coaching Skills for Internal Consultants & Managers

• When is Coaching needed?
• The Difference between Mentoring and Coaching
• Workplace Coaching Techniques - Tools Needed
• Key Motivational Coaching Skills
• Limitations of Coaching
• Introduction to The Psychology of Development
• Coaching Skills Practice - Turning Results into Value

DAY 3: Organisational Development (OD) 

• The Psychology of Work
• History of OD
• Putting OD into Practice
• The Development of The Modern Organisation
• Organisational Structures - Types, Advantages and Disadvantages of Each
• The Goals of Data Collection & Research Methods
• Improving Any Organization by Organizational Redesign

DAY 4: Putting Consultancy into Practice - Key Tools Needed 

• Gathering Key Information
• Know Your Limitations
• The Use of Action Plans
• Recording Progress and Client Feedback
• How to Show Value from Your Internal Consultancy Work
• Presentation Skills that Make The Difference

DAY 5: Change Management

• Introduction to Managing Change
• Defining The Scale of Organisational Change
• Approaches to Organisational Change
• People Factors that Influence The Change Process
• The Psychological Phases of Change Management
• The Pressure-Performance Relationship
• Overcoming Resistance to Change
• Developing Your Personal Action Plan
• Showing The Organization - The Value of The Internal Consultant