Improving Employee Relations and Performance

Start Date End Date Venue Fees (US $)
18 Jan 2026 Dubai, UAE $ 3,900 Register
21 Jun 2026 Istanbul, Turkey $ 4,500 Register
11 Oct 2026 Riyadh, KSA $ 3,900 Register

Improving Employee Relations and Performance

Introduction

This Employee Relations and Engagement training course examines the latest best practice in Employee Relationship Management. Employee Relationship Management involves managing the relationship of each employee with the organisation and with each other. Employee Relations influences every HR decision made in an organisation. The techniques in this course will enable the creation of a working environment in which all staff are able to contribute their full potential. This will involve creating a supportive and trusting climate at work and ensuring that individual and collective ER issues are handled positively and sensitively.

The main features of this training course are:

  • Shows how to create a working culture that encourages close working relationships
  • Establishes a policy for employee engagement – increasing employees commitment to an organisation and encouraging loyalty and productivity
  • Drawing the distinction between job satisfaction and employee engagement; it is not just about making employees happy at work, it is about getting them to contribute
  • Identifying causes of conflict at work and overcoming them
  • Examples and case studies showing how to effectively handle workplace discipline and grievances

Objectives

    By the end of this course, participants will be able to:

    • Know how to introduce and manage an effective employee relationship programme
    • Be able to relate the role of ER to the role of the Managers / Supervisor and Team Leader
    • Be able to deal with performance problems and modify the behaviour of employees
    • Be able to influence the behaviour of managers and team leaders
    • Be able to operate disciplinary procedures and grievance procedure
    • Know how to manage absence
    • Understand the role of an Employee Assistance program

Training Methodology

This is an interactive course. There will be open question and answer sessions, regular group exercises and activities, videos, case studies, and presentations on best practices. Participants will have the opportunity to share with the facilitator and other participants what works well and not so well for them, as well as work on issues from their own organizations. The course is conducted online using MS-Teams/ClickMeeting.

Who Should Attend?

This Employee Relations and Engagement training course is designed to develop increased productivity and motivation through the application of best practice in the way that employees are treated by the organisation.

Attendance at this training course will benefit:

  • Employee Relations Specialists
  • HR and Personnel Professionals
  • Line Managers
  • Supervisors and Team Leaders

Course Outline

DAY 1: The Core Role of Employee Relations

  • The Context

  • Change Management

  • Understanding the Rationale of ER

  • The Core Role of ER: Organisational Culture; Employee Engagement; Conflict Resolution; Workplace Investigations; Employee Discipline

  • The Distinction between the Role of ER and the Role of the Manager

  • The Impact on Policies and Procedures

  • The Psychological Contract

DAY 2: The ER Function in Practice

  • Communications

  • Team Briefing

  • Consultation

  • Discipline - Gross Misconduct

  • Discipline - Poor Performance

  • Appeals

  • Handling Sickness Absence

DAY 3: Supporting the Manager, Supervisor or Team Leader

  • Grievances

  • Conducting the Grievance Interview

  • Management’s Right to Manage

  • Equal Opportunities

  • Discrimination

  • Equality and Diversity

  • Harassment and Bullying

  • Motivation 

DAY 4: Managing Employee Performance and Engagement

  • The Performance Management Process

  • Motivation and Goal Theory

  • Giving Feedback and Coaching

  • Informal Participative Decision-making Programmes

  • Job Enrichment

  • Self-Managed Work Teams

  • Quality Circles and Kaizen

  • Formal and Informal Consultation Programmes

  • Employee Assistance Programmes

DAY 5: Conflict Resolution - Documentation and Software

  • Getting the Best from People

  • Techniques for Resolving Conflict

  • Conflict Management Programmes

  • The Ground Rules

  • Workplace Investigations

  • The Importance of Good Records – consider cloud-based software

  • Personal Development Planning

Accreditation

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