ISO 20000 Internal Auditor Program

Start Date End Date Venue Fees (US $)
01 Feb 2026 Riyadh, KSA $ 3,900 Register
05 Jul 2026 Dubai, UAE $ 3,900 Register
15 Nov 2026 Muscat, Oman $ 4,500 Register

ISO 20000 Internal Auditor Program

Introduction

This event provides basic information, awareness and familiarity with the content and requirements of the International Standard ISO/IEC 20000, covering both the requirements in Part 1 and the guidance in Part 2. At the end of the course, there is a one hour, multiple-choice exam, following which successful candidates will be awarded the ISO/IEC 2000 IT Service Management Foundation Certificate.

Objectives

    This course will enable participants to:

    • Describe the scope, purpose and use of the standard
    • Understand the key elements of the Service Management processes
    • Understand how to achieve the standard through both internal and external assessment.

Training Methodology

This training course includes various techniques to maximize understanding, retention and ability to apply the learning, including a training course manual, suggested reading, presentations, individual and group exercises, video and group discussion. The training course will be interactive and will challenge delegates to “think differently” about “sustainability” and about their part in delivering the strategic direction of their organization. The tutor will guide delegates to apply the learning, and their understanding of their own organizations.

Who Should Attend?

This course is aimed at all staff providing IT Services in an organisation that is planning for, or holds, the ISO/IEC 20000 certification. It will be of particular benefit to staff in organisations due to implement the standard during the pre-assessment phases.

Pre-Requisites:

Delegates should have a minimum of three years' IT Service Management experience or hold the ITIL® IT Service Management Foundation Certificate.

Course Outline

  • Understanding the scope, purpose and use of the standard
  • Understanding the management system requirements
  • Understanding the process requirements
  • Planning and implementing new services
  • Service Delivery processes
  • Relationship processes
  • Resolution processes
  • Control and release processes
  • Adopting the Plan, Do, Check, Act cycle for Service Improvement
  • Review Assessment and audit of ISO/IEC 20000 activities

Accreditation

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