Administering Cisco Unified Communications
| Start Date | End Date | Venue | Fees (US $) | ||
|---|---|---|---|---|---|
| Administering Cisco Unified Communications | 18 Jan 2026 | 22 Jan 2026 | Riyadh, KSA | $ 4,200 | Register |
| Administering Cisco Unified Communications | 09 Mar 2026 | 13 Mar 2026 | Dubai, UAE | $ 4,200 | Register |
| Administering Cisco Unified Communications | 28 Jun 2026 | 02 Jul 2026 | Istanbul, Turkey | $ 4,500 | Register |
Administering Cisco Unified Communications
| Start Date | End Date | Venue | Fees (US $) | |
|---|---|---|---|---|
| Administering Cisco Unified Communications | 18 Jan 2026 | 22 Jan 2026 | Riyadh, KSA | $ 4,200 |
| Administering Cisco Unified Communications | 09 Mar 2026 | 13 Mar 2026 | Dubai, UAE | $ 4,200 |
| Administering Cisco Unified Communications | 28 Jun 2026 | 02 Jul 2026 | Istanbul, Turkey | $ 4,500 |
Introduction
This hands-on, exclusive course builds on the foundation provided by ACUCW1 and focuses on advanced administration of Cisco Unified Communications Manager (CUCM). In this course, you will learn to build the UC infrastructure, including deploying a variable-length on-net dial plan that supports multiple sites. After learning how to configure the system, you'll discover how native presence and instant messaging and presence can enhance collaboration. You'll deploy a client services framework client, Jabber, and explore the challenges that are presented by the North American Numbering Plan (NANP). You will explore bandwidth management and call admission control tools used to manage calling in a network with multiple sites. You will learn about mobility features, including device mobility, extension mobility, and unified mobility (single number reach), that are used in networks with multiple sites. You will configure hunt lists, call park options, and configure IP phone services.
Objectives
- Understand Cisco Collaboration Solutions 12.5 Preferred Architecture.
- Perform initial system configuration including service activation, enterprise and system parameter configuration.
- Configure CallManager group and device pools.
- Build a line/device multi-site dial plan using local route groups.
- Deploy calling privileges using partitions, calling search spaces and translation patterns.
- Deploy CUCM mobility features: extension mobility, device mobility, and unified mobility (single number reach).
- Configure Instant Messaging and the Presence Server.
- Configure Jabber Clients for full UC services.
After completing this course you should be able to:
Training Methodology
This training course combines interactive lectures, group discussions, case studies, and practical exercises to provide a comprehensive learning experience. Participants will engage in thought-provoking discussions, analyze real-world scenarios, and apply the concepts learned to practical situations in PC Labs. The training course facilitator will draw upon extensive industry experience to share best practices and provide personalized guidance to attendees. Throughout the training course, participants will have ample opportunities to network with peers and develop actionable plans for implementing corporate governance improvements within their organizations.
Who Should Attend?
Administrators, engineers, network architects, and integrators with overall responsibility for Cisco UC networks, who need a better understanding of multisite administration including those needing to perform MACDs (Moves, Adds, Changes and Deletes).
Course Outline
Cisco Unified Communications Manager Architecture and Initial Configuration
• Describing the Role of Cisco Unified Communications Manager, Its Architecture and Its Deployment and Redundancy Options
• Performing Initial Cisco Unified Communications Manager Configuration
• Deploying Endpoints and Users
Multisite CUCM Dial Plan Design and Deployment
• Describing Dial Plan Components
• Understanding Call Flows and Call Legs
• Endpoint Addressing and Call Routing Overview
• Implementing Calling Privileges
• Identifying Issues in a Multisite Deployment
• Identifying Multisite Deployment Solutions
• Implementing Gateway Selection and PSTN-Access Features
• Implementing Call Coverage
Bandwidth Management and Call Admission Control
• Managing Bandwidth
• Implementing Call Admission Control
Implementation of Features and Applications for Multisite Deployments
• Implementing Device Mobility
• Implementing Cisco Extension Mobility
• Implementing Cisco Unified Mobility
Cisco Unified Communications Manager IM&P
• Understanding Cisco Unified Communications Manager IM and Presence
• Enabling Cisco Unified Communications Manager IM and Presence Service
Cisco IP Phone Services
• Deploying IP Phone Services
Labs
• Lab 1: Remote Lab Access
• Lab 2: Initial System Configuration
• Lab 3: NTP and Date-Time Group Configuration
• Lab 4: Device Pool Configuration
• Lab 5: BUF850 SIP Trunk Configuration and Testing
• Lab 6: Route Group Configuration
• Lab 7: Route List Configuration
• Lab 8: Route Pattern Configuration and Testing
• Lab 9: Calling Privileges Configuration Testing
• Lab 10: Deploy NYC516 Site
• Lab 11: Deploy SEA253 Site
• Lab 12: Deploy SEA425 Site - Optional Bonus Lab
• Lab 13: Deploy HAM601 Site - Optional Bonus Lab
• Lab 14: Deploy WPG602 Site - Optional Bonus Lab
• Lab 15: Jabber Configuration in Phone Mode
• Lab 16: Region Configuration
• Lab 17: Locations Configuration
• Lab 18: Device Mobility
• Lab 19: Extension Mobility
• Lab 20: Unified Mobility
• Lab 21: Enable IM and Presence
• Lab 22: LDAP Configuration - Optional Bonus Lab
• Lab 23: Disaster Recovery - Optional Bonus Lab
• Lab 24: Call Hunting - Optional Bonus La

