Feedback and How to Master It

Start Date End Date Venue Fees (US $)
16 Nov 2025 Doha, Qatar $ 4,500 Register

Feedback and How to Master It

Introduction

Most employers and employees do not. Most employees are brought into the office to receive "constructive criticism" which is not usually constructive. And they leave feeling demotivated and sometimes frustrated. Surely there must be a better way to discuss performance, suggested improvements, and goals for the future. Giving feedback should engage employees, give them the opportunity to understand their achievements, their skills and successes, as well as means of development and learning. When feedback is communicated in the right way it can lead to exceptional performance. Feedback is a skill and it takes practice. This course delivers several feedback processes and tips on how you can give feedback constructively and effectively.

Objectives

    By the end of this training course, you will be able to

    • Use feedback models to give and receive feedback
    • Relate feedback into the development of the individual
    • Encourage confidence and motivation in the feedback process
    • Provide negative feedback and ways to improve
    • Set future goals and gain commitment
    • Always finish on a positive - appreciate the good

Training Methodology

This training course will utilize a variety of proven learning techniques to ensure maximum understanding, comprehension, retention of the information presented. The training course is conducted Online via an Advanced Virtual Learning Platform in the comfort of any location of your choice.

Who Should Attend?

This training course is suitable to a wide range of professionals but will greatly benefit:

  • Supervisors
  • Team Leaders
  • Managers
  • Professional who deliver feedback
  • Professional who receive feedback

Course Outline

      Clarifying the Misconception

  • Feedback: how different is it from opinions, evaluations, and appraisals
  • The reason why it has nothing to do with ‘feeding back’

      Best Practices for Providing Feedback

  • GROW, SBI, COIN, CLEAR, BOOST, NVC, DESC and
  • The Harvard HEAR framework
  • Other popular models and their uses
  • The secret recipe: From negative to positive
  • The skills for effectively providing feedback
  • The importance of language and terminology used

      Managing Reactions to Feedback

  • Barriers to giving feedback
  • Reasons for accepting or resisting feedback
  • 6 tips to remember about feedback
  • How to give feedback to your staff
  • Where to give your feedback
  • How feedback fits into the continuous improvement cycle
  • Planning your feedback to improve performance
  • The rules for effective feedback
  • Apply the continuous improvement cycle - goal, plan, action, feedback & change
  • How to deliver negative feedback
  • Proper praise and appreciation
  • How to set goals based upon recent feedback
  • How to gain commitment to improve

Accreditation

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